Connecting Through Technology

Social support networks

Expand existing project, program, or initiative (expanding and continuing ongoing, successful work)

By 2030, adults over the age of 65 will account for 20% of the population of California, and this group is growing at a much faster rate than the rest of the population. One of the most pervasive and detrimental challenges faced by older adults is loneliness. The loss of friends and loved ones, coupled with reduced social engagement, often leads to a profound sense of isolation and emotional distress. Physical limitations and linguistic isolation further hinder social participation and connections. Isolation impacts emotional health and raises the risk of cognitive decline and physical health issues. The 2020 Census shows a growing number of people over 60 in Los Angeles live alone. Not only does living alone increase the risk of loneliness and isolation, but it can also be difficult for older adults to age in place if support systems are not adequate, resulting in older adults relying on institutional care when they are still capable of living on their own with moderate assistance.

As society becomes increasingly technology-dependent for essential services and social connection, it is paramount that older adults are confident and comfortable using technology. SBSS offers a technology education program in Korean, Spanish, Mandarin, and English, designed specifically for older adults and caregivers. The program covers the basics, including applications, common icons, using cameras and microphones, email and text messaging, online safety, and telehealth basics. Our program provides hands-on workshops, personalized tech support, and resources to help participants stay connected with family and friends, access vital services online, and maintain their independence. After the basics, we offer a variety of online classes ranging from fitness to arts and crafts to disaster preparedness. Importantly, the program includes a lending library of devices and hotspots so our members can access health services, including mental health services, and connect to family and friends in the privacy of their homes. By equipping older adults with these skills, we aim to reduce isolation, enhance their quality of life, and enable them to age in place safely and confidently.

Older adults in LA County will have stronger social support networks through the connection and resources offered by technology. They will be equipped with the education, hardware, and support needed to navigate the internet safely and comfortably, taking full advantage of the multitude of resources available. The pandemic has made tech competence essential, further isolating those without access. Even active older adults find it impossible to stay connected and participate in activities without being comfortable using smart devices for things like tickets, menus, and texting. This program will ensure all participants can live fulfilling lives, access information, communicate with friends and family, and perform daily tasks independently, reducing the need for assisted living. Importantly, this program includes crisis preparedness, identifying support networks, creating phone trees, and recognizing credible information sources, ensuring safety and wellbeing for older adults statewide.

SBSS collaborated with the USC Leonard School of Gerontology to survey older adults on their attitudes toward technology. Focus groups conducted in English and Spanish reported their technology habits, needs, and barriers. Our program was designed with these insights and will continue using participant surveys, focus groups, and interviews to evaluate and adjust to their needs. Measures of success will include evaluations of independence, number of classes taken, advancement, and participant feedback. Further, future surveys will include questions regarding social support networks, including health care access and connection to family and friends, to assess program success. Initial feedback has been overwhelmingly positive, and participation has steadily increased, particularly as classes have been offered in additional languages.