Resident Coordinator - Stepping Stones (Full-Time) [Monday-Friday (3:30pm - 11:30pm)]

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

As a team member of the Stepping Stones Housing program, the Resident Coordinator provides essential services and support to transitional age youth (TAY) who live in our brand new collaborative partnership with Stepping Stones to create a unique interim housing program. This position is assigned to the Stepping Stones site and monitors site safety and youth services. The Resident Coordinator is responsible for general oversight of the property, cleanliness, safety, and maintenance. Additionally, the Resident Coordinator builds rapport with youth, provides advocacy, coordinates activities/workshops/events, and provides crisis intervention and conflict management. The resident coordinator works closely with their team and other SPY programs to provide the best services to our youth. The ideal candidate will have a strong understanding of the various factors that contribute to youth experiencing homelessness. Specific knowledge or experience related to youth pregnancy and parenting is ideal.

WHAT YOU’LL DO:

Build relationships with youth from a trauma-informed and harm-reduction perspective

Daily house and property inspection to maintain curb appeal and resident safety

Maintain adequate inventory and storage of program supplies, including snacks, materials for activities, cleaning supplies, laundry soaps, office supplies, etc.

Assist with program intakes and exits, including preparing intake packets, files, the youth’s living space, and supporting

Coordinate and ensure meal support in the program (e.g. food pantry donations)

Report and document incidents and service requests in a timely manner

Resolve and mediate issues, and enforce house rules

Provide crisis management, conflict resolution, and restorative consequences

Coordinate volunteers for programming and event needs

Create and maintain a list of resources and other relevant information in the community

Coordinate and implement life skills trainings, workshops, activities, events, and programming led by staff, community partners or volunteers.

Assist in the preparation of required program reports

Track outcomes, data entry, and assessments as required

Drive SPY vehicles to transport residents to services and community activities

Additional ad-hoc tasks as required

Other duties as assigned to support the mission of the organization

Requirements

WHAT YOU’LL NEED:

Bachelor’s degree in social science or related field is preferred.

Related work or lived experience will be strongly considered in place of or in addition to a Bachelor’s degree.

1-2 years of experience providing direct services to high-risk transitional-age youth is required.

1-2 years of experience utilizing the trauma-informed care model is required.

Working knowledge of child and adolescent social, emotional, and cognitive development, trauma informed care, and harm reduction service models

Work within legal and ethical guidelines

Flexibility with schedule based on program needs

Commitment and passion for the mission, vision, values and culture of SPY

A self-starter who is prepared to drive innovative solutions

Excellent communication and organizational skills

An ability to work in a fast paced environment that requires effective collaboration

A valid California driver’s license, auto insurance, and the ability to transport youth

Proficient in Microsoft Office and Google Drive

Cultural humility